Shipping policy

All our orders are shipped with end-to-end tracking. 

 

Delivery lead time: 

Singapore orders: 1-4 working days

Rest of the world: 

• Standard Delivery: 8-20 working days
• Expedited Delivery (DHL Express): 1-4 working days 

 

Shipping Rates: 

Available shipping options will be displayed on your checkout page based on cart value.

 

Singapore

Service Type	Cart Value	Shipping Rate
Standard Delivery	< 50 SGD	5 SGD
Standard Delivery	> 50 SGD	Free
Same Day (GrabExpress)	Flat Rate	30 SGD

 

Australia, Asia

Service Type	Cart Value	Shipping Rate
Standard Delivery	< 100 USD	10 USD
Standard Delivery	> 100 USD	Free
Expedited (DHL Express)	Flat Rate	20 USD

 

USA (Duties & Taxes Covered, no surprise fees!)

Service Type	Cart Value	Shipping Rate
Standard Delivery	< 150 USD	10 USD
Standard Delivery	> 150 USD	Free
Expedited (DHL Express)	<150 USD	55 USD
Expedited (DHL Express)	> 150 USD	70 USD

 

Rest of World

Service Type	Cart Value	Shipping Rate
Standard Delivery	< 150 USD	10 USD
Standard Delivery	> 150 USD	Free
Expedited (DHL Express)	< 200 USD	25 USD
Expedited (DHL Express)	> 200 USD	Free

 

Customers are responsible for custom duties, sales tax or VAT as per required in their respective countries. 

 

Returns & Refunds for Refused Shipments

Please note that import duties, taxes, and other customs fees are the responsibility of the recipient. These charges are determined by your country’s customs office and are outside of our control.

If a shipment is refused by the recipient due to rejection of import fees or delivery issues:

• The shipment may be returned to us or abandoned by customs. If abandoned by customs, no refunds will be made.

• In the event of a return, the cost of return shipping and any associated fees (including customs charges) will be deducted from the refund.

• Shipping costs are non-refundable.

We strongly recommend checking your country’s customs policies before placing an order to avoid unexpected charges.