Shipping policy
All our orders are shipped with end-to-end tracking.
Delivery lead time:
Singapore orders: 1-4 working days
Rest of the world:
- Standard Delivery: 8-20 working days
- Expedited Delivery (DHL Express): 1-4 working days
Shipping Rates:
Available shipping options will be displayed on your checkout page based on cart value.
Singapore
| Service Type | Cart Value | Shipping Rate |
| Standard Delivery | < 50 SGD | 5 SGD |
| Standard Delivery | > 50 SGD | Free |
| Same Day (GrabExpress) | Flat Rate | 30 SGD |
Australia, Asia
| Service Type | Cart Value | Shipping Rate |
| Standard Delivery | < 100 USD | 10 USD |
| Standard Delivery |
> 100 USD | Free |
| Expedited (DHL Express) | Flat Rate | 20 USD |
USA
| Service Type | Cart Value | Shipping Rate |
| Standard Delivery | < 150 USD | 12 USD |
| Standard Delivery | > 150 USD | Free |
| Expedited (DHL Express) | <150 USD | 35 USD |
| Expedited (DHL Express) | > 150 USD | 40 USD |
Rest of World
| Service Type | Cart Value | Shipping Rate |
| Standard Delivery | < 150 USD | 10 USD |
| Standard Delivery | > 150 USD | Free |
| Expedited (DHL Express) | < 200 USD | 25 USD |
| Expedited (DHL Express) | > 200 USD | 30 USD |
Duties & Taxes Included on Standard Delivery
Every Standard Delivery order ships fully covered, with duties and import taxes included in your shipping cost. No customs bill waiting at your door, no surprise charges, no chasing down a parcel stuck at the border. What you pay at checkout is what you pay, full stop. (EU exceptions are listed below.)
Expedited (DHL Express) outside the EU ships duties and taxes unpaid.
Any import duties, taxes or customs fees charged by your country are billed to you by DHL, usually at or before delivery, and are not included in your checkout total. Charges vary by country, so your local customs authority can give you an estimate.
Not sure which to choose? Standard Delivery is the no-surprises option. Pick Express when speed matters most and you’re happy to settle any import charges on arrival.
Shipping to the EU (updated 1 November 2026)
The EU now charges a flat €3 customs duty on each product type in parcels under €150, with an extra €2 handling fee on each from 1 November 2026. Because customs counts by product type, a parcel with more than one kind of item can attract more than one charge. Here's how we've set up EU shipping:
1. Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Portugal, Spain and Sweden:
Both Standard and Express ship fully covered.
Duties and import taxes are included in your shipping cost, so there's nothing to pay on delivery.
2. Czechia, Hungary, Ireland, Poland and Romania
Express ships fully covered. Standard Delivery ships duties unpaid, so the EU duty and handling fee (currently about €5 per product type), plus any VAT or local handling fee that applies, will be billed to you on delivery and aren't included in your checkout total. Prefer no surprises? Choose Express.
Shipping options and prices depend on your country and are shown at checkout.